Cart (0)
Tracked shipping · 30-day returns · Secure checkout
Your cart is empty
1. Who we are
These Terms of Sale apply to all orders placed on plumepop.com, operated by Jade Sac, trading as Plume & Pop (SIRET 798 857 579 00022, France). Placing an order means you accept these terms.
2. Products
We sell soft rugs and puzzle play mats for children's rooms. Photos and descriptions are as accurate as possible; small differences in color or texture may occur depending on your screen and on production batches. Our products are designed for supervised floor play and are not intended as a sleep surface for babies.
3. Prices
Prices are shown in US dollars (USD). VAT not applicable, article 293 B of the French General Tax Code. Shipping costs are shown before you confirm your order. Orders shipped outside the United States may be subject to import duties and taxes, which are the customer's responsibility.
4. Orders
Your order is confirmed once payment is accepted, and you receive a confirmation email. We may cancel an order in case of a pricing error, an out-of-stock item or suspected fraud; you are then refunded in full.
5. Payment
Payment is made online at checkout through Shopify's secure payment system, using the methods shown at checkout. We never see or store your card details.
6. Shipping
We ship to [the United States and France]. Orders are processed within 1–3 business days and delivered in 7–15 business days with tracking. Items may ship from our partner warehouses, including from abroad, so one order can arrive in several parcels. Shipping is free on US orders over $50. Delivery times are estimates; if your parcel has not arrived 30 days after shipping, contact us and we will find a solution.
7. Right of withdrawal and returns
You have 30 days from delivery to return an item, without giving a reason. For customers in the European Union, this includes the 14-day legal right of withdrawal. To start a return, email jade.sac@gmail.com with your order number before sending anything; we will give you the return address. Items must be unused, clean and in their original packaging. Return shipping costs are [paid by the customer]. We refund the item price, and the original standard shipping cost for EU withdrawals, within 14 days of receiving the return, using your original payment method.
8. Damaged or wrong items
If an item arrives damaged, defective or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, at no cost to you.
9. Legal guarantees
Customers in the European Union benefit from the legal guarantee of conformity (articles L.217-3 and following of the French Consumer Code) for 2 years from delivery, and from the guarantee against hidden defects (articles 1641 and following of the French Civil Code). These guarantees apply in addition to our 30-day return policy.
10. Product safety and care
Always supervise young children on the rug or play mat. Keep an eye on little ones who put things in their mouths, as foam edges and plush fibers are not meant to be chewed. Follow the care instructions on each product page.
11. Customer service and disputes
For any question or complaint, email contact.plumeandpop@gmail.com; we reply within 2 business days. If we cannot resolve a dispute together, customers in France and the EU may contact our consumer mediator free of charge: Jade Sac.
12. Governing law
These Terms of Sale are governed by French law. This does not take away any protection you have under the mandatory consumer law of your country of residence.
13. Changes
We may update these terms. The version in force on the day of your order applies to it.
Last updated: 30/10/2026
